1. Merchandise Refunds

• Eligibility for Refunds:

• • • Refunds are available for merchandise that is:
      • Damaged or defective upon arrival.
      • Incorrectly shipped (e.g., wrong size, color, or item).

• Conditions for Refunds or Exchanges:

• • • The merchandise must be unused, in its original packaging, and accompanied by the proof of purchase.
    • Requests for refunds or exchanges must be made within 30 days of receiving the item.

• How to Request a Refund or Exchange:

• • Contact us at [email protected] with:
    • Your order number.
    • A detailed description of the issue.
    • Photos of the damaged, defective, or incorrect item (if applicable).

Once approved, you will receive instructions on returning the item. InspirePlay may cover return shipping costs for eligible cases.

• Non-Refundable Items:

• • Gift cards.
  • Sale or clearance items (unless defective).

2. Event Tickets Refunds

• Refunds Policy:

• Event tickets are non-refundable, except under the following circumstances:

• The event is canceled by InspirePlay.

• The event is rescheduled, and the new date is unsuitable for the ticket holder.

• Transfer of Tickets:

• Tickets may be transferable to another individual, subject to InspirePlay’s approval. Contact [email protected] for assistance.

• Cancellation by Ticket Holder: 

• If you are unable to attend the event, InspirePlay does not provide refunds. However, you may transfer your ticket to another person as per the policy above.

3. Pay-Per-View Purchases

• Refunds Policy:

• • • Refunds for pay-per-view content are only available if:
      • There are technical issues that prevent you from accessing the content.
      • You were charged incorrectly due to a billing error.

• Conditions for Refunds:

• • • Requests must be submitted within 72 hours of the pay-per-view event.
    • Proof of purchase and details about the issue must be provided.

• Non-Refundable Cases:

• • You missed the event or failed to access it due to personal reasons not related to technical errors.
  • Content was partially or fully consumed.

4. Refund Process

• Approval of Refunds:

• • • InspirePlay reserves the right to assess refund eligibility on a case-by-case basis.

• Refund Methods:

• • • Refunds will be processed using the original payment method within 7–10 business days after approval.

• Partial Refunds:

• • In certain cases, InspirePlay may issue a partial refund if only part of the service or product was affected.

5. Contact Us

For any refund requests or questions, please contact us at: [email protected]

When reaching out, include your order number, event details, or transaction ID to expedite the process.